Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.
|Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple) Home: Furniture||10 days||You may request for a replacement within 10 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you. We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting. For products where installation is provided by Divya Computer's service partners, please do not open the product packaging by yourself. Divya Computers authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/ defective part will not resolve the issue.|
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged|
The field executive may refuse to accept the return if any of the above conditions are not met
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.